Payments and Refund Policy

Last Updated: October 21, 2026

1. Unban service

RandomChat offers a paid Unban service that removes an existing eligible ban and restores access to the Website for a one-time payment. The service is completed when the ban has been removed and access has been restored.

2. Payment terms

Payment is required before the Unban service is provided. Payments are processed through PayPal, using a PayPal account or an eligible debit or credit card, as available at checkout. The total price and currency, including any applicable taxes or mandatory charges, are displayed before you confirm payment.

3. Refunds after delivery

The Unban service is a digital service delivered immediately after successful payment. Once the ban has been removed and access restored, we generally do not offer refunds, except as provided in this policy or required by applicable law.

4. Future bans

Purchasing an Unban removes the existing ban only. You must continue to comply with our Terms of Use and community rules. If you violate these rules again, you may receive another ban, including shortly after purchasing an Unban. A new ban resulting from a new violation does not, by itself, entitle you to a refund.

5. Refund eligibility

We will issue a refund when we confirm that:

You were charged more than once for the same Unban service. Any duplicate charge will be refunded.
A technical or processing error resulted in an incorrect charge. The incorrectly charged amount will be refunded.
Your payment was completed, but the ban was not removed or access was not restored due to a technical issue.
The ban for which you purchased the Unban service was imposed in error.

6. Requesting a refund

Please email your request to contact@randomchat.pro and include:

Payment date, amount, and currency.
Transaction ID or another payment reference.
The email address associated with your RandomChat account, if applicable.
The reason for your request.

Do not send your full card number, card security code, or account password.

7. Refund processing

We will review your request and process eligible refunds without undue delay and within any applicable legal deadline. Refunds will normally be returned through the original payment method. The time it takes for the refund to appear in your account depends on your payment provider or financial institution.

8. Payment information

Payments are processed by third-party payment providers. RandomChat does not directly collect or store your full payment card details. Your payment provider’s terms and privacy policy also apply to its processing of your payment.

9. Terms of Use

This Payments and Refund Policy forms part of our Terms of Use.

10. Contact

For questions about payments or refunds, contact contact@randomchat.pro.